Returns & Exchanges

At ergoPouch, we want you and your baby to sleep soundly, which is why we offer a 30-day return policy for items in original, unwashed condition. Whether it's a size adjustment or a change of heart, our team is here to ensure a seamless exchange process.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original packaging, unwashed, and unworn with all tags attached within 30 days of purchase.

• 2.
  Submit Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 3.
  Pack and Ship

  Print your generated shipping label and securely package your items to prevent damage during transit back to our warehouse.

• 4.
  Receive Refund

  Once our quality control team inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.